Handling Phone call ─ Offering help
03-10-14 Good Morning. ABC Company. May I help you?
06-10-14 Mr. Smith’s not available. May I take a message for you?
07-10-14 I’m afraid that Mr. Brown just went out. May I get him to call you back later?
08-10-14 I’m sorry that Mr. White’s on sick leave. Would you mind calling back tomorrow?
Handling Phone call ─ Asking for caller’s identity
09-10-14 A: Hello. Can I speak to Mr. Martin?
B: Sure. But may I have your name, please?
10-10-14 A: Hi. May I speak to Mr. King?
B: Certainly. Who shall I say is calling?
Handling Phone call ─ Passing the call to someone else
13-10-14 One moment please. We are putting you through to my colleagues now.
14-10-14 Just a minute please. I’ll refer you to another department.
15-10-14 Please wait a moment. I’ve got Mr. Anderson on the phone for you.
Handling Phone call ─ Asking caller to wait
16-10-14 Mr. Lai is coming. Please hang on a second.
17-10-14 I’ll see if Ms Jones’s in. Please hold.
Handling Phone call ─ Asking for a contact
20-10-14 We will call you back later. Do you have a contact number?
21-10-14 We will come back to you as soon as possible. And your contact number would be?
22-10-14 We will inform you about the progress soon. Would you like to leave a number?
Handling Phone call ─ Asking caller to repeat information
23-10-14 I’m sorry. Could you please repeat that again?
24-10-14 I’m afraid that I couldn’t quite catch you / get that. Could you repeat?
Handling Phone call ─ Thanking the caller
27-10-14 Thank you very much for your call. I’ll make sure that Mr.Lee gets the message.
28-10-14 Thank you. Feel free to call again if you have any other questions.