In a hotel ─ making a reservation
A: Hi! Can I reserve a room?
B: Sure. Our rooms start at $1,000 for a basic room and go up to $2,000 for a standard room.
A: Which date do you want to check in?
B: I would like to reserve a room for this coming Saturday.
A: Is a single king size bed okay?
B: No, I want a room with two double size beds.
A: Do you want a smoking room or a non-smoking room?
B: I don’t have a preference.
In a hotel ─ checking in
A: Good morning! Welcome to ABC Hotel. What can I do for you?
B: Hi! My name is Tom. I have a reservation for a single room.
A: Alright! Tom. Let me pull up your reservation.
B: Thanks. I have a reference number if that helps.
A: I don’t seem to find a record. Did you book through agency?
B: No, I booked it directly through you.
A: Your room is near the road. Do you want me to upgrade you to a business suite?
B: Sure. Please do it. I hate noise.
A: How much more is that upgrade going to cost?
B: That would be of course at no extra charge to you.
A: Does the hotel offer an in-room dining menu?
B: Sure. But we only serve breakfast.
In a hotel ─ facilities & services
A: If you have any problems, please call the front desk.
B: I want a list of the hotel amenities like the gym and indoor pool.
A: Do you need a parking pass for your car?
B: No. I took a taxi from the airport.
A: Does the hotel provide any yoga course?
B: Yes, you may find a yoga mat in your room too.
A: I don’t want to wash my clothing.
B: Never mind. We have laundry services here.
A: I can’t leave my dog alone at my room.
B: Why don’t you try our pet sitting services?